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Delivery Terms

Utama Store Delivery Terms:

Your item will be shipped out to your declared shipping address. It takes between 4h up to 60h for your order to be processed (To double check your parcel content, and to add your Extra Gifts). Usually it takes 1-2 day from the moment your order is placed and your payment is confirmed.
 
We generally ship your item with a trackable parcel by USPS, EMS, DHL, UPS, Fedex as it's safer (with Tracking Number) and faster for your parcel to reach you. So that you can track your order online. You can choose to ship your order using Indonesia EMS POST, as shipping fees are cheaper, a Tracking number for your parcel also availbale, but shipment may take long time.
 
Depending on our stock availability, your item may be shipped from :
- Our Central Office in Indonesia
- Our agent in Singapore,Vietnam,Philipiness

It depends on where is your shipping address but it takes basically from 2 to 10 business days for your order to get into your address:
  • USA : From 3 to 4 business days.
  • Canada : From 3 to 4 business days
  • Australia : From 1 to 2 business days.
  • Western Europe : From 4 to 5 business days.
  • Eastern Europe : From 4 to 5 business days.
  • South America : From 6 to 7 business days.
  • Middle east : From 2 to 3 business days.
Please send us an email with your Home/Mobile/Office phone number, so that we can add it to your shipping data. These informations will speed up the shipping process as the shipping agent can call you in case you are not present at your shipping address in the moment of delivery.

Insurance
We propose an insurance for your parcel, against stolen or broken items. Insurance is optional although highly recommended. Without insurance, you will be fully responsible for your parcel during its shipping way., as we already suffering in the past with paypal and credit card, so now we only may accept payment both Credit Card and Paypal for returning order (repetition order) with returning customers. It's very important for us just accepting payment by Credit Card and Paypal for returning customers to protect our self.